Privacy Policy

Updated July 20, 2024

This Privacy Policy applies only to this website, www.tridentinsurancegroup.com of Trident Risk Managers, LLC d/b/a Trident Insurance on behalf of Trident Reciprocal Exchange (“we” or “our” “us”), our mobile sites, and our use of social media sites, (collectively, the “Sites”), and any other personal information obtained when you call, email, or otherwise communicate with us. This Privacy Policy describes the types of information we collect on the Sites, how we use such  information and to whom and under what circumstances we may disclose it. By accessing the Sites on any computer, mobile phone, tablet, or other device (collectively, “Device”), you agree to the terms of this Privacy Policy. If you do not agree to the policy, please do not use the Sites. We may modify this Privacy Policy at any time and will post the current version on the Sites. We encourage you to periodically review our Privacy Policy to stay informed about how we are  using the information we collect

Collection of Data

We collect personal information for the purpose of determining whether to issue insurance policies and in order to make recommendations of other products and services to you. We also use such information to provide support in connection with an existing insurance policy (for example, when a claim is filed).

We collect personal data provided directly by you, such as when you provide your contact information and address to us or when you call us. We also collect personal data about you when you interact with our information technology resources. Moreover, we may collect personal data about you from third parties who provide services to us. Our Sites also collect data that may allow us to associate you with a particular Device.

Examples of Data We Collect

We have collected the following categories of information from consumers within the last twelve (12) months:

Usage Information

When you visit our Sites, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device- identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. We may also collect information about your browsing behavior, including whether you have visited the Sites before and how frequently, the date and time you visit the Sites, when you left the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other similar data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes. We collect this information directly from you when you provide it to us and automatically as you navigate through and interact with our Sites. We refer to this information as “Usage Information” and it allows us to target and optimize our Services to the Devices you use to access our Services; this is intended to provide a more effective and efficient experience for you.

The technology we use for automatic data collection of usage information may include “cookies”, or similar tracking tools. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit the Sites. You can activate the appropriate settings on your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer. However, if you select this setting you may be unable to access certain parts of the Site.

We may combine the information we collect through cookies, pixel tags, web beacons, or other technology tools with other information we have collected from you or information from other sources.

Disclosure of Personal Information

We may disclose information collected from and about you to our affiliates and service providers. Examples of when we may provide such information include but are not limited the following: (1) to perform a business, professional or technical support function, such as the administration and maintenance of our IT systems, (2) to provide such information to third parties in order to provide products or services to you, (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. We may also disclose your personal information with your express consent. We may share aggregate, non- personally identifiable information about Site users with third parties.

Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.

Access, Correction, & Deletion

We respect your right to access and correct your personal information. You may access your personal information by signing into your account and you can modify your information from your account. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.

Retention of Your Personal Information

Personal information that we collect, access or process will be retained only as long as necessary for the fulfillment of the purposes for which it was collected, unless otherwise provided in agreements between you and us, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.

Security of Your Personal Information

We are committed to protecting your personal information and we maintain reasonable and appropriate measures designed to maintain the information we collect in a secure manner. We limit access to our premises and to our computer networks, as well as prohibit unauthorized access to such premises and networks. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

Children and Minors

The Sites are not directed to children, nor do we knowingly collect any personal information from children and our Services are not intended for individuals under 18 years of age. If you believe that someone under the age of 18 has provided personal information to us, please contact us promptly as described below, and we will end eavor to investigate and delete such information from our systems.

Third Party Websites

The Sites may contain links to third-party websites, such as social media sites like Facebook and Twitter, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including as required to keep current with rules and regulations, changes to our data collection or business practices, new technologies and security standards. If we make changes, we will post the updated change at the top of this page with a “Last Updated” date. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you.

How to Contact Us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at hello@tridentinsurancegroup.com

Personal Information Identifiers	Personal Characteristics	Consumer Characteristics
Customer Account Details	Internet Usage and Browsing Information	Sensory Data including audio recordings of customer calls
Inferences drawn from other personal information	Sensitive Personal Information